where great hospitality is the standard.

Proven training methods from world-renowned hospitality experts, brought directly to you.

Key Benefits:

  • Reduce Staff Turnover

  • Improve Guest Ratings & Repeat Business

  • Increase Average Ticket & Tip Percentage

  • Strengthen Team Morale & Build Confidence

  • Simplify Manager Workload

Hands-on restaurant and bar training designed to increase guest satisfaction, retention, and profitability.

A dining table set with a bowl of soup, a white napkin with silverware, four empty glasses, two wine bottles, a small potted plant, and a booklet, against a wooden wall background.
A young male DJ is performing at a bar, standing behind DJ equipment with a crowd of people in the background. The ceiling has many picture frames, and the bar has dim, colorful lighting.

How it works

The Service Standard training program can be implemented and completed in as little as three weeks. Click the link below to see the full overview.

The Process

  1. Audit & Assessment

  2. Custom Training Program

  3. Implementation, Mock Service & Coaching

  4. Ongoing Support & Quarterly Refreshers

“ ”

The service standard showed both me and my team that small changes can make a huge impact.

- Scranton, PA

Based in Scranton, Serving northeastern pa, Central NJ, and Philadelphia

A table set with a bowl of pasta with clams and red peppers, a plate of lasagna, four glasses of various drinks, and utensils on a beige placemat at an outdoor restaurant.
A dimly lit restaurant booth with a small table, water bottle, and a remote control, illuminated by two hanging pendant lights.
A person garnishes a cocktail with small white flowers at a bar with warm lighting.
Nighttime street scene with a lit street lamp and a glass window reflecting numerous hanging light fixtures inside a building.
Two bowls of creamy green soup garnished with cilantro and black pepper, drizzled with olive oil on a gray textured surface, with a silver spoon nearby.
Tea being poured from a teapot into a white cup on a white surface